Introduction

At Tupaka, we prioritize your privacy and are dedicated to safeguarding your personal information. This Privacy Policy outlines the data we collect on tupaka.com, how we utilize and share it, and the measures we take to protect it.

By accessing this website, you acknowledge and accept the terms of this Privacy Policy. If you do not agree with any part of this policy, we recommend discontinuing use of our website. Please note that this policy pertains solely to information collected via this website and does not extend to data gathered through other means.

1. What Information Do We Collect?

We gather different types of information when you interact with our website, including:

✔ Basic Personal Information – Name, email address, mailing address, and other details you provide during account registration or checkout.

✔ Payment Details – To complete transactions, you may need to provide billing details, such as a credit card number or alternative payment method. You confirm that this information is accurate and that you are authorized to use the selected payment option.

✔ Technical Data – We automatically collect data such as your IP address, browser type, and operating system when you visit our website. This helps us enhance site performance and security.

When you submit personal details for purchasing, verifying a payment, or arranging a delivery, you consent to their use for these specific purposes. If we require your information for marketing or any secondary purpose, we will either seek your explicit consent or provide an option to decline.

2. How Do We Use Your Information?

We process your data based on business needs, contractual obligations, user consent, and legal compliance. Specifically, we use your information to:

✔ Provide you with access to Tupaka
✔ Manage orders and fulfill deliveries
✔ Process payments securely
✔ Send order confirmations, customer support responses, and service updates
✔ Conduct analytics to enhance our website experience
✔ Offer customer assistance and handle inquiries
✔ Share promotions or recommendations (only if you opt-in to marketing communications)

3. When Do We Share Your Information?

We do not sell or disclose personal data to external parties, except under these conditions:

✔ Trusted Service Providers – We may share data with third parties that assist us in site management, payment processing, shipping, and customer service, provided they commit to keeping your data confidential.

✔ Legal Requirements – We may disclose personal data when required by law, to enforce our site policies, or to protect our rights, property, or users' safety.

4. Third-Party Services

We work with third-party services for specific functions such as payment processing and order fulfillment. These providers have their own privacy policies governing the use of data shared with them.

We strongly recommend reviewing their policies to understand how your information is handled. If you proceed with a transaction that involves a third-party service, your data may be subject to the regulations of the provider’s operating country.

For example, if you make a payment from outside the U.S., and the transaction is processed by a U.S.-based payment gateway, your data may be governed by U.S. laws and regulations.

Once you leave our website or interact with a third-party platform, this Privacy Policy no longer applies.

5. How Do We Protect Your Data?

We implement strict security measures to ensure your information is not lost, misused, altered, or accessed without authorization.

✔ Encryption: Any payment information you provide is encrypted using SSL technology and stored with AES-256 encryption.
✔ Access Control: Only authorized personnel can access sensitive information.
✔ Industry Standards: We adhere to security frameworks such as PCI-DSS to maintain data protection.

While we employ industry-best security practices, no online transmission or storage system is entirely risk-free. If you suspect a breach, please notify us at [email protected] immediately.

6. Where Is Your Data Stored?

We process and store information at our offices and in secure third-party data centers. When you provide us with your personal details, you consent to their transfer, storage, and processing as outlined in this policy.

To ensure ongoing compliance, we take necessary precautions to safeguard your data, regardless of where it is stored.

7. How Long Do We Retain Your Data?

We retain personal information only for as long as needed to fulfill the purposes outlined in this policy, or as required by law.

If you terminate your account, we will delete your data, except for cases where retention is necessary for legal compliance, fraud prevention, or dispute resolution.

8. How Do We Use Cookies?

We use cookies and similar tracking technologies to enhance user experience and optimize website performance. Cookies allow us to:

✔ Recognize returning visitors
✔ Store user preferences
✔ Provide tailored content and recommendations
✔ Track website performance through analytics

You can disable cookies in your browser settings; however, this may impact website functionality. Some third-party services, such as advertisers or analytics providers, may also use cookies outside our control. We advise reviewing their respective policies for further information.

9. Managing and Deleting Your Information

You may modify or remove your personal information at any time by:

✔ Updating your account settings
✔ Contacting our support team at [email protected]

Upon request, we will deactivate your account and remove your personal details from active databases. However, we may retain some data for fraud prevention, legal compliance, or dispute resolution.

If you logged in via Facebook, you can delete your information by navigating to Facebook’s Application and Website Settings, locating Tupaka, and selecting Uninstall App. You may then request full data deletion via the provided tracking link.

10. Updates to This Policy

We reserve the right to revise this Privacy Policy at any time. Changes will take effect once published on this page. Depending on the update, we may notify users via:

✔ A homepage announcement
✔ An email update (if you have provided your email)

By continuing to use our website after changes take effect, you agree to the revised policy. If you disagree with any modifications, you should discontinue using the site.